Last updated: 1st of September 2020
During the processing of personal data we conform to the requirements of the applicable European data protection legislation. This means we:
Via VPNapp B.V. you can take out a paid subscription. For this purpose, we use your payment details, email address, name and IP address. Optionally, you can provide us with your invoice address for invoicing purposes. We do this on the basis of your consent. We store this information until you cancel your subscription and seven years thereafter (the legal retention period for the Dutch tax authority).
Providing to Third Parties
We collaborate with other organizations, that may receive your personal data. To handle your payments, we work together with a payment provider:
We keep no logs or records of your origin IP address, assigned VPN server IP address, VPN session timestamps, your browsing activities and DNS requests. This means that:
We only know the day you connected to a specific VPN location. This bare minimum set of data is required to help you with technical assistance, solving connecting problems, and overcoming region-specific problems. We keep track of the total bandwidth consumed by you to make sure every user gets the same highest level of speed and experience. If we suspect abuse of our service by any user where the user is found consuming an unnatural amount of bandwidth and disrupting the service for other users, then we reserve the right to contact that user and ask them to explain their conduct.
You can use our online chat, email address or contact form to ask questions or make any request. For this purpose, we use your email address, phone number, name and IP address. We do this on the basis of your consent. We store this information until we are sure that you are satisfied with our response and three months thereafter. This way we can easily access the information in case you have any follow-up questions and train our staff to improve our customer service.
We have a newsletter to inform those interested of our products and/or services and to inform our customers about product updates and other changes. Each newsletter contains a link with which you can unsubscribe from our newsletter. Your email address is automatically added to the list of subscribers when signing up. We store this information until you cancel your subscription.
Providing to Third Parties
We collaborate with other organisations, that may receive your personal data:
Within our portal, you can access a management environment where you can set, specify and change settings. For this purpose, we use your email address, IP address and name and address details. We do this on the basis of your consent. We store this information until our services to you have ended.
Certain features of our service require you to register beforehand. You will have to provide some information about yourself and choose a username and password for the account that we will set up for you. For this purpose, we use your email address, IP address and name and address details. We do this on the basis of your consent. We store this information for three months after you closed your account.
We will retain this data so that you do not have to re-enter it every time you visit our website, and in order to contact you in connection with the execution of the agreement, invoicing and payment, and to provide an overview of the products and services you have purchased from us.
Other than the advertisements on the website, we can inform you about new products or services:
You can object at all times against this promotional communication. Every e-mail contains a cancellation link. On social media, you can block us or use the cancellation option.
The app providing the service has been downloaded via a third-party app store. We have no influence on which personal data the provider will process or to what purpose it will be processed. We recommend that you read the applicable privacy statement of the provider in question.
We will not publish your customer data.
Except for the parties mentioned above, we do not under any circumstance provide your personal data to other companies or organisations, unless we are required so by law (for example, when the police demands access to personal data in case of a suspected crime).
We collect minimal connection statistics and reports. The collection is done to ensure superior quality of service and customer support. However, the data collected as statistics and reports does not and will never include uniquely identifiable user data or behavior, such as traffic details, IP addresses, and DNS requests.
We conduct VPN diagnostics and monitor crash reports to better understand the functionality of our software, how often you use the application, the events that occur within the application, aggregated usage, performance data, failed connection attempts, and provision of uncapped speed to ensure smooth functioning of our apps, extensions, and other client software.
We use Google Analytics to track visitors on our website and to get reports about how visitors use the website. We accepted the data processing agreement from Google. We do not allow Google to use information obtained by Analytics for other Google services, and we anonymize the IP adresses.
We take security measures to reduce misuse of and unauthorised access to personal data. We take the following measures in particular:
We reserve the right to modify this statement. We recommend that you consult this statement on a regular basis, so that you remain informed of any changes.
Please note that you always make clear who you are, so that we can assure that we do not modify or remove the data from the wrong person.
If you think that we are not helping you in the right way, you have the right to lodge a complaint at the authority. For The Netherlands, this is the Autoriteit Persoonsgegevens.
Last updated: 1st of September 2020
All rights to the App, accompanying documentation and all modifications and extensions thereto rest and remain with VPNapp B.V.. You only acquire those rights and permissions that follow from this agreement or those that are granted separately in writing. You may not use, copy or publish the App except as permitted.
The App processes your personal data. For more information consult the privacy statement that can be found at https://www.vpnapp.com/terms.